De-escalation Techniques (Pre-recorded Webinar)
This 4-hour pre-recorded webinar gives frontline workers the tools to de-escalate aggressive or abusive verbal confrontations in the workplace and beyond.
De-escalation Techniques (Pre-recorded Webinar)
Duration: Approx. 4 hours
This pre-recorded webinar equips frontline workers with tools to de-escalate aggressive or abusive verbal confrontations in the workplace and beyond.
- Frontline and public staff.
- Call centre workers.
- Anyone who may deal with verbally abusive members of the public.
- Frontline and public staff.
- Call centre workers.
- Anyone who may deal with verbally abusive members of the public.
+IMPAC’s De-escalation Techniques (Pre-recorded Webinar) Training Approach
TODO
Public courses – Book now
1 day, 8:30 am – 8:45 am
Auckland – IMPAC Auckland Training Centre - Penrose
IMPAC Auckland Training Centre - Penrose
1 Rockridge Avenue
Auckland
Registration not available please email contactus@impac.co.nz
Want to discuss running this course at your organisation?
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